Summary
Overview
Work History
Education
Skills
Timeline
Generic

S M RASEL AKRAM

DHAKA

Summary

Experienced in strategic planning and organizational leadership, driving high-impact business initiatives. Utilizes analytical and problem-solving skills to enhance operational efficiency and achieve company objectives. Knowledge of team management and stakeholder engagement ensures successful project execution and business growth.

Overview

14
14
years of professional experience

Work History

Sr. Executive - Business Development

BYSL Global Technology
Dhaka, Dhaka
01.2024 - Current
  • Led and mentored a team of business development professionals to achieve sales targets and drive company growth.
  • Developed and implemented business strategies to identify new sales opportunities, and expand the client base.
  • Conducted market research and competitive analysis to stay informed on industry trends and emerging markets.
  • Built and maintained long-term relationships with existing and prospective clients to ensure sustained revenue and repeat business.
  • Supervised the sales pipeline, from lead generation to deal closure, ensuring all processes met the company's quality standards.
  • Analyzed team performance metrics, prepared reports, and provided regular feedback to enhance individual and team performance.
  • Collaborated with the marketing, product, and operations teams to support service enhancements and customized solutions.
  • Represented the company at meetings, events, and trade shows to promote services and establish partnerships.
  • Provided strategic guidance and support in resolving client queries, issues, and escalations to ensure high customer satisfaction.

Customer Manager

Grameenphone
Dhaka, Bangladesh
10.2011 - 10.2025
  • Provide one-stop quality information service over the phone to ensure positive customer experiences.
  • Proactively inform customers regarding our products and services.
  • Capture customer insights, escalate critical issues/complaints, and provide timely feedback.
  • Build customers' interest in the services and products offered by the company.
  • Achieve daily quantitative, as well as qualitative, targets and service levels related to inbound calls.
  • To provide feedback to the Team Leader on issues, challenges, and suggest solutions.

Assistant Manager - Sales

REVE System
Dhaka, Bangladesh
04.2015 - 12.2023
  • Google Cache Server Project: Handle with local ISPs to install the cache server, with Google maintaining BRTC regulation.
  • Identify sales leads and potential business prospects through client visits.
  • Conduct market research and keep abreast of market trends, market demand, and comparable market sale prices.
  • Maintaining and developing relationships with existing and new customers via meetings, telephone calls, and emails.
  • Meet the potential and existing customers.

Education

BBA - Marketing

BRAC University
Dhaka
02-2012

HSC - Commerce

Cantonment College
Jashore
06-2006

SSC - Science

SSC
Jashore
06-2004

Skills

  • Technical sales
  • Team management
  • Overseas client handling
  • Customer service
  • Growth planning
  • Report preparation
  • Strategic planning
  • Cross-functional team coordination
  • Operational leadership
  • Business development
  • Technical support
  • Business planning
  • Revenue generation
  • Effective communication

Timeline

Sr. Executive - Business Development

BYSL Global Technology
01.2024 - Current

Assistant Manager - Sales

REVE System
04.2015 - 12.2023

Customer Manager

Grameenphone
10.2011 - 10.2025

BBA - Marketing

BRAC University

HSC - Commerce

Cantonment College

SSC - Science

SSC

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