Tanzil Ahmed
Wari, Dhaka
Summary
Dynamic professional with extensive experience at Standard Chartered Bank, excelling in customer service and conflict resolution. Proven track record in enhancing customer satisfaction through effective account management and meticulous record keeping. Adept at providing tailored solutions, consistently going above and beyond to foster strong client relationships.
Overview
5
5
years of professional experience
Work History
Executive, Client Centre Service
Standard Chartered Bank
Dhaka
03.2020 - Current
Handling customer quarry and complaints. Providing appropriate solutions and alternatives within the time limits. Keeping records of customer interactions. Processing customer accounts and filing documents. Following communication procedures, guidelines, and policies. Take the extra mile to engage customers.
Education
MBA - Major in Human Resource Management
Jagannath University
Dhaka , Bangladesh12-2018
BBA - Major in Management Studies
Jagannath University
Dhaka , Bangladesh12-2017
HSC - Major in Business Studies
Kabi Nazrul Govt. College
Dhaka , Bangladesh01-2013
SSC - Science Education
St. Gregory’s High School & College
Dhaka, Bangladesh 01-2011
Skills
- Customer service
- Conflict resolution
- Data entry
- Account management
- Record keeping
- Customer relationship management
- Problem solving
- Time management
- Communication
- Verbal and written communication
- Service quality improvement
- Problem-solving aptitude
- Desktops, laptops, and mobile devices
Affiliations
- Class Representative (CR) for the full BBA and MBA courses
- Member of the Management Club of Jagannath University
Timeline
Executive, Client Centre Service
Standard Chartered Bank
03.2020 - Current
MBA - Major in Human Resource Management
Jagannath University
BBA - Major in Management Studies
Jagannath University
HSC - Major in Business Studies
Kabi Nazrul Govt. College
SSC - Science Education
St. Gregory’s High School & College
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