Hi, I’m
Hasan Rashed Hadi
Customer Services Superintendent
House No.21, Road No.03, Sector No.09, Uttara Model Town,Dhaka
Overview
26
years of professional experience
6
years of post-secondary education
3
Languages
Work History
Thai Airways International PCL, Dhaka, Bangladesh
Airport Services Superintendent/Duty
Manager
2000.01 - 2022.03 (22 years & 2 months)
Job overview
- Trained employees in essential job functions
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability
- Supervising GHA staff during flight operation days at check-in counter area
- Issuing excess baggage ticket, MPD-MCO's/EMD revenue generated around USD 60,000 each year
- Monitoring GHA Ramp / Load control staff regular performance that deals with in an average CGO 15,000 KG/flight and Cross-Checking Load
- Instruction Report issued & followed correctly as per TG standard
- Together with other team members who are on duty, ensuring general safety and security of aircraft
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory
- Supervised and coordinated team to provide guidance and support and maximize performance
- Mentored and supported junior staff members to apply best practices and follow procedures.
IBM-ACE (Interglobal Business Systems Ltd.), Dhaka, Bangladesh
Accounts Officer
1999.06 - 2000.09 (1 year & 3 months)
Job overview
- Input vendor payments and updated accounts to reflect new balances.
- Maintaining over 200 student’s records and average USD 24,000/Year cash register updating.
ISPI Travels LTD/BTI Bangladesh, Dhaka, Bangladesh
Sales Officer
1997.02 - 1999.01 (1 year & 11 months)
Job overview
- Maintaining over 200 student's records and average USD 24,000/Year cash register updating
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction, Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
- Captured and completed sales with customer-savvy quotes, proposals, and contract management strategies
- Makings reservation around 50/day & issuing manual Air tickets of different 05 carriers/ airlines
- Preparing tour package for general and around 20 corporate customers.
Dinners World Travels, Dhaka, Bangladesh
Sales Executive
1995.10 - 1997.01 (1 year & 3 months)
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
- Makings reservations around 30/day & issuing manual Air tickets of different 03 carriers/ airlines
- Preparing manual sales reports of different 03
Education
Govt. Titumir College , Dhaka University
Bachelor of Commerce (B.Com) from Accounting And Business Management
1990.12 - 1992.12 (2 years)
Tejgaon College , Dhaka Board
Higher Secondary Certificate (H.S.C) from Science Education
1985.12 - 1987.12 (2 years)
CAAB Staff Welfare High School , Dhaka Board
Secondary School Certificate (S.S.C) from Science Education
1983.12 - 1985.12 (2 years)
Skills
- Safety-oriented
- Excellent Focus on diverse Responsibilities
- Interpersonal skills
- Team Player
- Adaptable
- Fast Learner
- Accomplishment
- Experienced Supervisor leading team members on-time job
- Completion. Assign tasks, train employees, provide feedback,
- Mediate interpersonal conflicts and implement company
- Procedures. Excellent communication and listening skills.
- Provide Leadership and vision which drives teams to meet goals.
- Microsoft Word, Microsoft Power Point, Microsoft Excel, And Microsoft Access.
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Accomplishments
1. Thai Airways training Centre, Bangkok, Thailand
- Customer Services Excellence (25th –27th June, 2018)
- Dangerous Goods Regulations for Supervisor (05th –10th March, 2016)
- Aviation Security for Supervisor (05th –25th May, 2015)
- Brush-up Load Control (20th –30th April, 2014)
- Basic Flight Operation (02nd –11th August, 2011)
- World Tracer Management (18th –26th August, 2008)
- Aviation Security (21st –23rd August, 2006)
- Basic Load Control (01st –10th November, 2004)
- Load Control, Passenger Aircraft (31st Oct –11th Nov, 2003)
- Passenger Ground Service (21st July –01st August, 2003)
- General Course I & II (20th –31st August, 2001)
2. The Department of Homeland Security, U.S. Embassy, Dhaka
- Fraudulent Document Detection (2001, 2002 & 2004.)
3. Bangladesh Parjatan Corporation's National Tourism Organization (Hotel & Tourism Training Institute), Dhaka conducted by the ILO as support of a UNDP project in 1992.
- Travel Agency & Tour Operations (15 weeks duration course)
4. Concept Computer Network, Dhaka
Computer Programming using BASIC language(13thJul – 15thAug, 1991)
Timeline
Airport Services Superintendent/Duty Manager
Thai Airways International PCL
2000.01 - 2022.03 (22 years & 2 months)
Accounts Officer
IBM-ACE (Interglobal Business Systems Ltd.)
1999.06 - 2000.09 (1 year & 3 months)
Sales Officer
ISPI Travels LTD/BTI Bangladesh
1997.02 - 1999.01 (1 year & 11 months)
Sales Executive
Dinners World Travels
1995.10 - 1997.01 (1 year & 3 months)
Govt. Titumir College
Bachelor of Commerce (B.Com) from Accounting And Business Management
1990.12 - 1992.12 (2 years)
Tejgaon College
Higher Secondary Certificate (H.S.C) from Science Education
1985.12 - 1987.12 (2 years)
CAAB Staff Welfare High School
Secondary School Certificate (S.S.C) from Science Education
1983.12 - 1985.12 (2 years)
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