Mohammad Kamrul Hassan

Corporate Partnerships & External Relations

• Development of Strategic Partnerships: Successfully initiated and nurtured relationships with various external institutions, including top-tier universities, hospitals, hotels, healthcare providers, diagnostic centers, and travel agencies. These partnerships resulted in exclusive privileges, discounts, and benefits for ABP’s alumni, officers, staff, and partners, enhancing the overall value proposition of the institution.
  
• MoU Negotiations: Led the negotiation, drafting, and formalization of over 15 Memorandums of Understanding (MoUs) with high-profile organizations, ensuring mutually beneficial collaborations that aligned with the institution’s long-term strategic objectives.
  
• Vendor and Stakeholder Communication: Acted as the primary point of contact between external stakeholders and ABP, facilitating smooth communications, resolving issues, and ensuring seamless partnership execution.
  
• Corporate Outreach Initiatives: Designed and implemented targeted outreach strategies to attract new institutional partners, expanding the network of collaborations and positioning ABP as a key player in professional education and corporate engagement.
  

Corporate Consultancy & Advisory Services

• Corporate Advisory and Consultancy: Provided specialized corporate consultancy services, addressing unique client needs in areas such as HR management, mystery shopping evaluations, and Islamic banking advisory. These services contributed to improved organizational efficiency, service quality, and compliance for clients.
  
• Mystery Shopping Projects: Managed mystery shopping projects for corporate clients, conducting thorough assessments and delivering detailed reports that helped improve customer experience, service standards, and overall business performance.
  
• Islamic Banking Expertise: Offered consultancy on Islamic banking practices and policies to financial institutions, advising on compliance, product development, and operational improvements.
  
• One-on-One Consultancy Sessions: Organized and facilitated one-on-one consultancy sessions for individuals, providing personalized career guidance and professional development support. Collaborated with industry experts and senior trainers to offer tailored advice on career growth, skills enhancement, and industry trends.
  

Training & Educational Program Development

• Corporate Training Program Design: Led the design, development, and execution of a comprehensive range of corporate training programs focused on improving essential business skills. This included creating detailed training modules on Microsoft Office Suite (Excel, PowerPoint, Word), communication skills, office etiquette, and professional conduct.
  
• Workshop and Seminar Facilitation: Planned and facilitated over 30 workshops and seminars on topics ranging from advanced Excel techniques to professional communication, benefitting participants from various industries and enhancing their job-ready skills.
  
• Curriculum Development: Spearheaded the development of curricula for courses such as Professional Certificate in Microsoft Excel, ensuring that course content met the current needs of the industry while offering practical, hands-on learning experiences.
  
• Instructional Design: Created detailed course syllabi, lesson plans, and instructional materials for diverse professional development programs, providing participants with structured and comprehensive learning pathways.
  
• Teaching and Instruction: Taught multiple classes within the Microsoft Office suite, specializing in Excel from beginner to advanced levels. Facilitated interactive, practical sessions that equipped participants with job-ready technical skills and significantly improved their efficiency in the workplace.
  

Event Management

• Corporate Event Planning: Led the planning, coordination, and execution of numerous corporate events, workshops, and seminars, ensuring seamless delivery and high levels of participant satisfaction. This included managing event logistics, speaker arrangements, and participant engagement activities.
  
• Conference and Workshop Organization: Successfully organized and executed large-scale professional development conferences and workshops that attracted hundreds of participants from various sectors. These events contributed to ABP's recognition as a leading provider of professional education and training.
  
• Alumni and Partner Engagement: Managed and maintained strong relationships with ABP’s alumni network, ensuring their active participation in ongoing workshops, networking events, and training sessions. Established engagement programs to maintain strong ties with former students and partners.
  

Strategic Planning & Stakeholder Management

• Strategic Initiatives: Played a pivotal role in developing and executing ABP’s corporate engagement strategies, identifying opportunities to expand its institutional reach and further integrate external partnerships into the institution’s long-term goals.
  
• Stakeholder Relations: Acted as the primary liaison between ABP and external stakeholders, including corporate clients, partner institutions, and alumni, ensuring consistent communication and alignment of objectives across all parties.
  
• Reporting & Impact Analysis: Regularly prepared detailed reports for senior leadership, providing insights into the progress of corporate partnerships, event outcomes, and consultancy engagements. Leveraged data and feedback to improve service delivery and partnership effectiveness.

Project Details:

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Digital On-Boarding: App based Digital On-Boarding has been implemented for better customer experience. SOP of this project has been developed considering all the limitations of the industry to make it a one-stop solution.
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Centralization of Liability Products: Operational Activities and Input in Core Banking Solution has been made centralized for several Liability Products such as FD, RD, Savings A/C, Current A/C, etc. This has resulted in less involvement of branch officials to let them focus on bringing business.
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Process Digitalization: Process related to file movement from branch end to operations end have been digitalized through introduction of Workflow. This has led to TAT reduction of the process lifecycle.
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Document Digitization: Documents related to liability products have been transformed into digital copies and stored in the Electronic Document Management System. This has made documents easily and swiftly available to branch people.

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Digital Form Development: Existing forms related to liability products have been transformed into machine readable ones to speed up the input process through the use of OCR and ICR. This has reduced the input time from 37 minutes to 6 minutes.
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Online Service Request: Through ONE App, customers can request an Account Statement, Account Certificate, Tax Certificate, Cheque Book Requisitions and Stop Payments are now processed without visiting branches, making it cost-effective for both customers and service providers.
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Digitization of PA Signatures: Signatures of Power of Attorney holders of this bank are now digitized, and a module has been developed to easily manage the new ones too. This has eliminated dependence on physical copies of signatures.

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Miscellaneous Projects: Introduction of Dynamic Excel to maintain Dispatch, Scanning, Archiving & Reconciliation. Implementation of Mail Merging for automatic Thanks Letter Production. Module development for automatic forwarding generation for Returned Account Opening Forms and Thank Letter.

Responsibilities:
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Supervision of the scanning unit, monitoring of day-to day activities, and establishment of a systematic process for maximizing the output.
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Execute eDMS Archiving project, Coalition with Workflow, Archiving automation for outstation Branch.
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Integration with BB server, UAT and Go Live Shanchaypatra Centralization.
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Process re-engineering to make each unit autonomous while providing maximum output using the existing workforce.
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Delegation of work to ensure the development of future project managers as multiple new projects are already on the way.
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Evaluation of team performance along with team members through the establishment of KPI based performance ratings.

Operational Management: Led the daily operations of the remittance unit, ensuring all transactions were processed accurately and within the established timeframes. Streamlined processes to improve workflow efficiency, reduce errors, and enhance overall service delivery.

Treasury Collaboration: I worked closely with the Treasury Department to ensure optimal liquidity management by forecasting cash flows related to remittance transactions. Coordinated with the treasury team to manage foreign exchange risk, ensuring favorable rates for our customers and aligning with the bank’s financial strategies.

Risk Management and Compliance: Ensured full compliance with local and international regulations, including AML and KYC requirements, particularly in managing the currency exchange and fund transfers linked to remittance services. Implemented robust controls to mitigate operational risks associated with treasury and remittance operations.

Customer Service and Relationship Management: Maintained strong relationships with key stakeholders, including correspondent banks and remittance partners, to ensure seamless service delivery. Addressed and resolved complex customer issues, particularly those involving cross-border transactions and currency conversions.

Financial Management: Collaborated with the Treasury Department to monitor the financial performance of the remittance unit, ensuring alignment with the bank’s overall financial goals. Managed the budget for the unit, optimizing resource allocation and contributing to the bank's profit margins through strategic remittance services.

Technology and Systems Management: I oversaw the implementation of treasury management systems (TMS) that supported the remittance unit, ensuring that these systems were integrated smoothly with the bank’s existing platforms and provided real-time data for treasury operations.

Reporting and Documentation: Prepared regular financial reports that included remittance flows and their impact on the bank's liquidity, providing insights to senior management and the treasury department for informed decision-making. Maintained comprehensive records of all remittance and treasury-related transactions.

Remittance Operations Management:
- Managed end-to-end processing of remittance transactions, ensuring accuracy, efficiency, and regulatory compliance (AML, KYC).
- Resolved complex cross-border transaction issues and maintained strong relationships with correspondent banks and remittance partners.

Government Bonds Management:
- Assisted in managing the bank’s government bond portfolio, executing buy/sell transactions to optimize returns in alignment with market conditions.
- Monitored market trends and provided actionable insights to senior management, contributing to strategic investment decisions.

Treasury Collaboration:
- Worked closely with the Treasury Department on liquidity management, aligning remittance cash flows with government bond investments.
- Supported foreign exchange management for remittance transactions, securing favorable rates and minimizing currency risk.
- Contributed to cash flow forecasting and financial planning, ensuring accurate alignment with the bank’s liquidity needs and investment strategies.

Operational Efficiency:
- Streamlined processes in both remittance and bond operations, leading to improved efficiency and reduced operational costs.
- Supported the integration of treasury management systems to enhance real-time transaction monitoring and reporting.

Reporting & Compliance:
- Prepared and presented performance reports on remittance flows and bond portfolio returns to senior management and regulatory bodies.
- Ensured accurate documentation and compliance with all regulatory requirements for both remittance and bond operations.

Additional:

• Ensure timely authorization of the processing of all service-related inward remittances.
• Authorize the distribution of incentives against eligible remittances. Report to Bangladesh Bank and other stakeholders.
• Reconciliation of funds and pending remittances.
• Provide data to the manager and other MANCOM members.
• Issuance of IBCA for the Islamic Banking Division.
• Always follow Central Bank, internal, or any other regulatory policies and guidelines in your daily work to avoid audit objections and find out regulatory violations, if any.
• Financial and non-financial reporting and monitoring.
• Month-end presentation to higher authority.
• Communicate with stakeholders proactively to achieve customer delight.

Ensure timely authorization and processing of all requests received from branches. Authorize the processing of fixed deposit closure requests, encashment of all types, and issuance of fixed deposits within the approved standard. Processing of fixed deposit issuance and closing requests for Islamic Banking products. Authorize the processing of electronic fund transfer requests. Always follow Central Bank, internal, or any other regulatory policies and guidelines in your daily work to avoid audit objections and find out regulatory violations, if any. Monitor financial and non-financial transaction reporting for the fixed deposit account service. Monitor the distribution of scanned fixed deposit account service documents and the electronic data archiving system to report accordingly. Ensure logistic support for the team for flawless processing. I was responsible for managing the entire lifecycle of fixed deposit accounts, from account opening to maturity. I ensured accurate processing of deposits, renewals, and closures while maintaining compliance with regulatory requirements. I collaborated closely with the treasury department to align fixed deposit offerings with the bank’s liquidity needs and interest rate strategies. I also provided exceptional customer service, resolving complex issues and queries related to fixed deposit accounts. Additionally, I maintained comprehensive documentation and records of all transactions, ensuring audit readiness and regulatory compliance.

Ensure timely authorization and processing of all requests received from branches. Authorize the processing of the issuance of fixed deposits and fixed deposit closure requests within the approved standard. Always follow Central Bank, internal, or any other regulatory policies and guidelines in your daily work to avoid audit objections and find out regulatory violations, if any. Monitor financial and non-financial transaction reporting for the fixed deposit account service. Maintain an electronic data archiving system and report accordingly.

Authorize the processing of the issuance of fixed deposits within the approved standard. Always follow Central Bank, internal, or any other regulatory policies and guidelines in your daily work to avoid audit objections and find out regulatory violations, if any. Monitor financial and non-financial transaction reporting for the fixed deposit issuance service. Maintain an electronic data archiving system and report accordingly.

Ensure error-free processing of account and scheme openings and maintenance within the approved standard. Guide and monitor the activities of the other members to improve team performance. Additional responsibilities included dispatch management.